Coming May 2025: New Ticketing System Launch
The South Carolina Judicial Branch will be launching a new ticketing system in May 2025, replacing HEAT Self Service. The new system, Ivanti Service Manager (ISM), will offer the same features and will continue to support issue reporting for the Trial Court Case Management System, JMSWeb, and E-Filing.
All users will be able to submit incidents directly; however, please continue following your county’s established procedures to determine who should submit incidents on behalf of your court.
No action is required on your part—the transition will be seamless. You’ll continue to access the system using the Ivanti Self-Service icon in the Citrix application.
Training and support materials will be shared ahead of the launch, and we’ll provide more updates as the rollout date approaches.
CMS baseline update 04152025_BU.99.0128 has been applied in the hosted environment. For a more detailed explanation of the update please see here.
