SUPPORT DURING NORMAL BUSINESS HOURS, 8:30 AM – 5:00 PM
- Users should submit a support incident using Ivanti Self Service, SCJB’s official call tracking system. Click here for Ivanti Self Service Judicial Instructions.
- The SCJB Call Center monitors the Ivanti Self Service queue and coordinates with the user to resolve the issue.
- Requests for table configuration changes—such as adding new users or officers—must be submitted via a support incident in Ivanti Self Service.
- Requests to disable accounts due to employee termination should also be submitted via a Ivanti Self Service Incident. For immediate account deactivation, Court staff should call the SCJB Call Center at (803) 734-1200
.
PRINTING, SCANNING AND OTHER CITRIX RELATED QUESTIONS
CMS requires specific functionality for printers and scanners, which often involves installing Citrix Workspace on the user’s workstation. For details about computer, printer, and scanner requirements—as well as guidance on Citrix-related issues and troubleshooting common problems. Click here to refer to the SCJB Citrix Troubleshooting Information Sheet.
Note: SCJB’s ability to assist with user networking, workstation, printer, scanner, and Citrix Workspace issues is limited. Users should first contact their local IT staff for support. The linked troubleshooting document may assist IT staff with resolving specific issues.
EMERGENCY SUPPORT
Emergency support is available during business hours, after hours, and on weekends by calling (803) 734-1200.
Please Note:
Non-emergency issues occurring outside of business hours should be entered into Ivanti Self Service. A support analyst will respond on the next business day.
